Terms of service

Welcome to SugarPlug. By accessing or purchasing from our website (www.sugarplugsweetsltd.com), you agree to the following terms.

1. About Us SugarPlug Sweets Ltd is a UK-based retailer specialising in imported confectionery, snacks, and drinks from around the world.

2. Products All products are imported and sold as described. Product packaging may vary from images shown. Ingredients and allergen information are listed on product packaging — please read carefully before consuming. It is your responsibility to check ingredients if you have any food allergies or dietary requirements.

3. Pricing & Payment All prices are displayed in GBP and include VAT where applicable. We reserve the right to update pricing at any time. Payment is processed securely at checkout via Shopify Payments.

4. Orders & Availability Placing an order does not guarantee availability. In the event an item is out of stock after your order is placed, we will contact you to offer an alternative or full refund.

5. Shipping We aim to dispatch orders within 1–3 business days. Delivery times vary by location. We are not responsible for delays caused by couriers or customs for international orders.

6. Returns & Refunds Please refer to our Returns & Refunds Policy for full details on eligibility and the returns process.

7. Food Safety Our products are food items. Please store as directed on packaging and consume before the best before date. We are not liable for any adverse reactions resulting from failure to check allergen information prior to consumption. Products may arrive with short dates or out of date if held by courier we reserve the right to reject returns due to date issues.

8. Intellectual Property All content on this website including images, logos, and text is the property of SugarPlug Sweets Ltd and may not be reproduced without permission.

9. Limitation of Liability To the fullest extent permitted by law, SugarPlug Sweets Ltd shall not be liable for any indirect or consequential loss arising from the use of our products or website.

10. Governing Law These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact For any queries regarding these terms, please contact us at SugarPlugSweetsLTD.