Shipping policy
Shipping Policy
Last updated: April 2026
Please note that for certain international destinations, shipping may only be available for orders up to a maximum weight. If you experience any issues at checkout, please contact us before placing your order and we'll do our best to help.
Processing Time All orders are processed within 1–3 business days (Monday–Friday, excluding UK public holidays). You will receive a confirmation email with tracking information once your order has been dispatched.
UK Delivery We offer the following delivery options for UK orders:
- Standard Delivery — 3–5 business days
- Express Delivery — 1–2 business days
Delivery times are estimates and may vary during busy periods such as holidays.
International Delivery We ship to selected international destinations. International delivery times and costs are calculated at checkout based on your location. Please note:
- International orders may be subject to customs duties and import taxes, which are the responsibility of the customer.
- Delivery times may vary due to customs processing.
Order Tracking Once your order is dispatched, you will receive a tracking number via email. You can use this to monitor your delivery.
Failed Deliveries If a delivery attempt is unsuccessful, your parcel may be held at a local depot or returned to us. Please ensure your delivery address is correct at checkout. Re-delivery charges may apply for returned parcels.
Lost or Delayed Orders If your order hasn't arrived within the expected timeframe, please contact us at hello@sugarplugsweetsltd.com with your order number and we'll investigate with the courier.
Contact Us For any shipping queries, please get in touch at [your email address] or via our contact page.